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"In an iron cage with edges at the corners, a mess, just with a bedspread and a carton at the base, with a broken eye without a piece of moflete" Eduardo aeropost Arias remembers well the time when your dog was delivered from the hands of a carrier company MRW. Blue, the name of this Weimaraner puppy two months traveled by said carrier from Cadiz to Pontevedra in order to arrive at what will be his final home. The dog was presented at an office of Jerez de la Frontera last December 15 to 12 noon and arrived at the hands of its current owner, Eduardo, about 24 hours later.
Both the person aeropost who sent Blue, Alexandra Ferrera as one who received it, Eduardo Arias, have complained to Consumer service provided by MRW since, according to both parties, "the dog was delivered in perfect condition and came with a huge tear in the eye ". Eduardo adds that the cage in which the puppy arrived, rented aeropost to the same company for service, "had little to do with what you describe on the web, had no security measure to protect the physical integrity of the animal ".
MRW Arias explains that at no time made contact with him or Alexandra the duration aeropost of the service, aeropost so that both parties had assumed that all was well. Displaying the status aeropost of the dog upon receipt, Eduardo went to the vet who, "owing to the dimensions of the skin defect and defamation and concurrent infection" recommends operate Blue "with the possibility of subsequent reoperations for a successful outcome."
With the diagnosis, the owner comes to ask for an explanation of what happened to MRW. The company aeropost sends you a letter informing you that believe aeropost that "MRW has not incurred any liability to the service, not correspond aeropost to any compensation". In that letter aeropost say it has opened a file to verify all internal operational processes that MRW made in the provision of the service. MRW adds that "the specialized different operating platforms, along with the referee veterinary personnel, aeropost equipment detected at the beginning of the transfer, your puppy had an abnormality in the right eyeball". The transport company explains that "veterinary surgeons attended him, healed the wound, gave support (food and drink) and left under observation for two hours in the waiting room heated Platform Madrid". According MRW, "could be an ulcer prior to the transfer of MRW Pet Service and aggravated during the journey because the animal itself, itch or pain would not stop scratching on that part."
Given this "letter", Eduardo and Alexandra have a vet report made to Blue two hours before being delivered to travel where a veterinarian Cádiz, states that "no skin lesions aeropost and / or conjunctival appreciated, or alopecia or erythema which would lead the dog to suffer itching in either of his two eyes. " Both complainants further aeropost requested to report aeropost them MRW name and membership number of veterinarians who had diagnosed him in the letter signed by the company, but until today have achieved neither one thing nor the other.
Waiting to see what happens to complaints in consumption, Blue was already operated on Monday 22 December. Its owner is awaiting the report of the surgeon who performed the procedure but apparently, the dog will have to go more often to the operating room because of this mishap.
The sad story of Blue is having wide repercussions in social networks and even made a petition through change.org page asking you to stop making the transport of animals by courier companies: https://www.change.org/p/mrw-espa%C3%B1a-stop-al-transporte-animal-por-parte-de-empresas-de-paqueter%C3%ADa
Poor Txutxo! But, anyway, to whom it happens send an animal with a delivery company? These companies will try it as a package, not a living being, besides how bad it has to pass the animal during transport. If you are really interested in an animal and away, the best thing you bring him or that you go for it. Although, on second thought, I guess it must be of pure-bred, sold by a breeder who profits at the expense of animals, otherwise, would not have felt such a long journey, taking about, as we all do, kennels and shelters animals
Ma