Summary tiki jne of the 136 respondents for the item

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A few weeks ago a letter from our customer dissatisfied with the service and attitude of the courier who has supplied him ordered our book provokes us to do a survey of all of our customers on several factors tiki jne that we consider important when it comes to courier delivery. We use the services of a courier company "Speedy" from the start of the Internet bookstore NovaVizia.net for the first time have the opportunity to understand what our customers really think about this company.
Over the past 14-15 months (from May 2010 to July 2011), we have received feedback from customers on several occasions, but it has been associated with symptoms - wrinkled corners of covers of several books, cover damaged, broken transport packaging, and now mistreatment by courier. Complaints are not much - maybe 5, 6 or 7, which is extremely low, amid all orders and customers we serve. Yet, today there was no way to know whether this percentage tiki jne is real, whether it is higher and what actually think our customers "Speedy" in several different indicators, which will be discussed only after a little below.
We sent an invitation to our customers to engage with opinion poll for evaluation of the "Speedy" for a few days 136 people gave their opinion. We sampled representative and here are the results. Question: What is your assessment of the speed of delivery of the "Speedy" when ordering from NovaVizia.net?
Summary of the 136 respondents to the indicator "speedy delivery" is 5.46 on a scale of six. This is a wonderful result! There are few cases in which the respondents have not evaluated highly rated this item, but the vast majority of our customers believe that delivery is fast enough. Q: What is your assessment of the reliability of the supply of "Speedy" tiki jne when ordering from NovaVizia.net?
Reliability is also very important to us - to provide clients with an excellent kind of books, not torn, wrinkled, damaged. According to this indicator several times (for 1 year), tiki jne we have received tiki jne indications that something was wrong, so I look forward to the results of the survey.
Summary of the 136 respondents for the item "reliability of supply" is 5.78 on a scale of six. This very high score speaks tiki jne for itself! Obviously, by courier "Speedy" do their job very well in terms of reliability, and a tiny percentage of customers who have any complaints in this regard. tiki jne Of course, our desire is the percentage of dissatisfied to 0 in the near future - it is entirely in our interest. Question: What is your assessment of the cost of providing "Speedy" when ordering from NovaVizia.net?
When it comes to prices and money, people are particularly sensitive. We are pleased tiki jne that we have very good prices for express courier delivery (fast and reliable, as demonstrated above), which are nearly two times lower than the standard express delivery services "Speedy". However, for us it was important to see how our customers see the price for delivery - 3.36 lev shipments to a pound (usually 1 or 2 books), 3.90 lev consignments to 1kg. (Usually 2-3 books), 4.68 lev consignments over 1kg. (Bulkier packages with at least a few books).
Summary tiki jne of the 136 respondents for the item "cost of delivery" is 4.89 on a scale of six. Good or bad is this result? About us - good, because many more people are satisfied with the price, rather than the opposite. However, we can not expect the speed, reliability and delivery to the door almost free.
Our interest is to be able to offer even better prices for delivery - it will probably make us more competitive, although tiki jne we are now 100% competitive among the large number of other Internet bookstores in Bulgaria. The issue of the cost of delivery can not solve alone, this depends on the volume of orders that the floor of the courier company, but if they are able to optimize the delivery cost, you can be sure not to miss it. Question: What is your assessment of the practice of "Speedy" to send SMS in the morning tiki jne on the day of delivery when ordering from NovaVizia.net?
Whenever our customer places an order book, he gets an automatic SMS from "Speedy" on the day of delivery. In SMS-and says that ahead of the delivery date mentioned is the amount of charge (in the case of cash) and the reference time for delivery, usually 12.30 This, at least in our opinion, is a useful reminder for customers. But what they think?
In rare cases, lower estimates for this indicator people mention that like to sleep late, and SMS-is seen Saturday them awake,